Cookies & Privacy Policy
Cookie Policy for MWH Royal Garden
Last updated: 20 March 2026
This Cookie Policy explains how MWH Royal Garden (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website https://www.royal-garden.com/.
This policy applies to users located in the United Kingdom and European Union and is designed to comply with the UK GDPR, EU GDPR, and Privacy and Electronic Communications Regulations (PECR).
What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. Cookies help websites function efficiently, improve user experience, and provide information to website owners.
Cookies may be:
- Session cookies (deleted when you close your browser)
- Persistent cookies (remain for a set period)
- First-party cookies (set by our website)
- Third-party cookies (set by external services)
How We Use Cookies
We use cookies to:
- Ensure our website operates correctly
- Enable essential Shopify features such as shopping cart and checkout
- Remember your preferences
- Analyse website performance and usage
- Deliver relevant marketing and advertising (where consent is given)
Types of Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot be switched off. They include cookies that enable:
- Secure browsing
- Shopping cart functionality
- Checkout and payment processing
- Fraud prevention
These cookies do not require your consent.
2. Analytics & Performance Cookies
These cookies help us understand how visitors interact with our website so we can improve performance and usability. They collect information such as:
- Pages visited
- Time spent on the site
- Traffic sources
We may use services such as Google Analytics. Where required, these cookies are only placed after you have given consent.
3. Functional Cookies
These cookies allow the website to remember choices you make (such as language or region) and provide enhanced features. They improve your experience but are not strictly necessary.
4. Marketing & Advertising Cookies
Marketing cookies are used to track visitors across websites and may be set by advertising partners such as Google, Meta (Facebook/Instagram), or Shopify marketing tools.
They may be used to:
- Display relevant adverts
- Measure advertising effectiveness
- Build advertising audiences
These cookies are only used if you provide explicit consent.
Shopify Cookies
Our online store is hosted on Shopify Inc., which uses cookies necessary to provide its services, including:
- Secure checkout
- Shopping cart functionality
- Fraud prevention
- Store analytics
These cookies are essential for the operation of our online shop.
Cookie Consent
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your cookie preferences
You can change or withdraw your consent at any time via the cookie settings on our website.
Managing Cookies via Your Browser
You can also control cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device
- Delete cookies
- Block third-party cookies
- Block all cookies
Please note that blocking cookies may affect website functionality.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about our use of cookies or this policy, please contact us:
MWH Royal Garden
Website: https://www.royal-garden.com/
Email: info@royal-garden.com
Privacy Policy
This privacy policy explains what to expect when we collect personal information about you, how we use it, and the steps we take to protect it.
This policy applies to information we collect about:
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visitors to our website at royal-garden.com; and
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customers and people who do business with us.
1. Information we collect about you
When you visit our website or make a purchase through our Shopify-powered online store, we may collect the following personal information:
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your name;
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billing and delivery address;
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email address and telephone number;
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payment details (payments are processed securely by third‑party payment providers – we do not store full card details);
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order details and purchase history;
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IP address, browser type, device information, and website usage data.
2. How we use your information
We collect and use your personal information in order to:
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process and fulfil orders, including delivery and payment handling;
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communicate with you about your orders, enquiries, or account;
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provide customer support;
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improve our website, products, and services;
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comply with legal and accounting obligations.
Where you have given consent, we may also contact you with information about products, services, or promotions that may be of interest to you.
We may use aggregated and anonymised data for analytical purposes, such as monitoring website performance and customer trends. This information does not identify you personally.
3. Marketing
If you opt in, we may send you marketing communications by email. You can opt out at any time by:
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clicking the unsubscribe link included in every marketing email; or
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contacting us at info@royal-garden.com.
We will never send you marketing communications if you have chosen not to receive them.
4. Sharing your information
We only share your personal data where necessary to operate our business, including with:
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Shopify, which hosts our online store and processes orders;
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payment service providers, banks, and fraud prevention services;
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delivery and logistics partners;
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IT, analytics, and website support providers.
Some of our service providers may be located outside the UK or the European Economic Area (EEA). Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your data in accordance with UK and EU data protection laws.
We do not sell or rent your personal data to third parties.
5. Comments and user‑generated content
If visitors leave comments or reviews on our website, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address may be shared with the Gravatar service to check if you use it. The Gravatar privacy policy is available at automattic.com/privacy. Once approved, your profile image may be visible publicly alongside your comment.
6. Cookies and tracking technologies
Our website uses cookies and similar technologies to:
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ensure the website functions correctly;
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remember your preferences;
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analyse website traffic and usage.
Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
For more information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
7. How we protect your information
We use appropriate technical and organisational measures to safeguard your personal information, including:
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secure Shopify infrastructure and encrypted data transmission;
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restricted access to personal data;
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secure devices and password‑protected systems.
While we take reasonable steps to protect your data, please be aware that no method of transmission over the Internet is completely secure.
8. Your rights (UK & European Economic Area)
If you are located in the United Kingdom or the European Economic Area (EEA), you have the following rights under the UK GDPR and EU GDPR:
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the right to access the personal data we hold about you;
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the right to request correction of inaccurate or incomplete personal data;
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the right to request deletion of your personal data in certain circumstances (right to erasure);
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the right to restrict or object to processing of your personal data;
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the right to data portability, allowing you to obtain and reuse your personal data across different services;
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the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@royal-garden.com. Requests are free of charge and we will normally respond within one month. In some cases, this period may be extended where permitted by law.
9. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order and customer records are generally retained for up to six years.
10. Consent
By using our website and submitting your personal information, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us.
11. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page. Please review it periodically to stay informed.
Last updated: 20 March 2026
12. Contact and complaints
If you have any questions, concerns, or complaints about this privacy policy or how we handle your personal data, please contact us:
Email: info@royal-garden.com
If you are located in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
If you are located in the European Union or European Economic Area, you also have the right to lodge a complaint with your local data protection supervisory authority.
13. Links to other websites
Our website may contain links to other websites. This privacy policy applies only to royal-garden.com. We encourage you to read the privacy policies of any third‑party websites you visit.